Return and Exchange Policy

Return and Exchange Policy

At Stockory.store, we want you to be completely satisfied with your purchase of groceries, home appliances, and household items. If you’re not happy with your order, our Return and Exchange Policy ensures a hassle-free process.

1. Eligibility for Returns and Exchanges

  • Grocery Items: Due to the perishable nature of groceries, we do not accept returns or exchanges unless the item is damaged, defective, or incorrect.
  • Home Appliances and Household Items: Eligible for return or exchange within 30 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used grocery items.
  • Personal care products.
  • Items without original packaging or tags.

3. Return Process

To initiate a return or exchange:

  1. Contact our customer service team at contact@Stockory.store  or +16092541256
     within 7 days of delivery.
  2. Provide your order number, product details, and reason for return/exchange.
  3. If approved, you will receive a Return Authorization Number (RAN) and instructions for returning the item.

4. Shipping for Returns and Exchanges

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
  • We recommend using a trackable shipping method to ensure your return is received.

5. Refunds

  • Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

  • Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund or offer a store credit.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Thank you for shopping with Stockory.store! Your satisfaction is our priority.